Terms and Conditions of Sale

Shipping Process & Procedures
East Penn Carrier and Wrecker, shipping schedule is Monday through Friday, which are considered normal business days and exclude all U.S. holidays. All orders on in stock items placed before 12:00 p.m. EST on business days are shipped the day they are ordered, this excludes drop shipments. After 12:00 p.m. the order is sent out the following business day.

UPS Ground Shipping
3 to 7 Business Days
No weekend delivery; no P.O. Boxes or FPO/APO

Shipping Costs
All shipping for internet orders is calculated by UPS Software, we make every effort to make sure that the shipping is calculated correctly, but there may be some slight discrepancies. When there is a small shipping difference, 20% or less you will not be notified (ie: a few dollars). Anything over the 20% mark we will make every effort to contact you.
 

Packing & Inspection
Merchandise shipped is carefully packed and thoroughly inspected before leaving our facilities. Responsibility for its safe delivery is assumed by the carrier upon acceptance of the shipment. Claims for loss or damage sustained in transit must, therefore, be made upon the carrier as follows:

Concealed loss or damage
Concealed loss or damage means loss or damage which does not become apparent until the merchandise has been unpacked. The contents may be damaged in transit due to rough handling even though the carton may not show external damage. When the damage is discovered upon unpacking, make a written request for inspection by the carrier's agent within 15 days of delivery date. Then file a claim with the carrier since such damage is the carrier's responsibility. By following these instructions carefully, we guarantee our full support of your claims to protect you against loss from concealed damage.

Visible loss or damage
Any external evidence of loss or damage must be noted on the freight bill or receipt, and signed by the carrier's agent. Failure to adequately describe such external evidence of loss or damage may result in the carrier refusing to honor a damage claim. The form required for such a claim will be supplied by the carrier.

Do not return damaged merchandise to East Penn Carrier and Wrecker Sales, Inc. File claim as above.

Warranty
Every part, accessory and service is guaranteed. All parts and accessories sold by East Penn Carrier and Wrecker Sales, Inc.. carry a manufacturers warranty. Do not disassemble or make your vehicle inoperative until you have assured that the enclosed East Penn Carrier and Wrecker Sales, Inc.. product is correct, and has been supplied complete. East Penn Carrier and Wrecker Sales, Inc.. will be happy to supply any missing component and or parts via normal UPS ground delivery. Under absolutely NO circumstances will East Penn Carrier and Wrecker Sales, Inc.. be responsible for next day air or overnight delivery, (even if East Penn Carrier and Wrecker Sales, Inc.. is deemed responsible). It should be understood that any time an individual modifies a vehicle from manufacturers original design, however slight the modification is, he/she assumes all responsibility for that modification. East Penn Carrier and Wrecker Sales, Inc.. takes no responsibility for the installation and workmanship of any after market part, installation, or incorrectly ordered part.

Driving a modified vehicle on or off the pavement increases safety risks and can enact greater forces on the vehicle. East Penn Carrier and Wrecker Sales, Inc.. parts warranty is limited to pre-installation. It is the responsibility of the purchaser to inspect the part/parts before installation. Damage incurred by negligent driving and or abuse is not the responsibility of East Penn Carrier and Wrecker Sales, Inc.. and will not be warranted.

Electrical/Manuals/Used parts cannot be returned. East Penn Carrier and Wrecker Sales, Inc.. assumes that the customer is knowledgeable and understands what he/she is purchasing. Manufacturers warrantees will be honored on electrical parts, however, once it leaves East Penn Carrier and Wrecker Sales, Inc.., you own it. Used parts are sold as "used", and "as is" with no implied warranty.

Return Policy
Permission to return an item must be obtained from East Penn Carrier and Wrecker Sales, Inc... To obtain permission you must call East Penn Carrier and Wrecker Sales, Inc.. during normal business hours and request a Return Authorization Number. No unauthorized returns will be honored. No returns will be honored unless they are accompanied by a copy of the original sales receipt. All sales are final after 30 days - please do not order parts you do not intend to use. A 20% restock fee is charged to all returns that were shipped correctly but the customer decided they did not need or want for whatever reason. Freight is non-refundable. There are no returns on electrical items.

Content
We make every effort to make sure that the information listed on eastpenntrucks.com is correct and accurate. If you have any questions or problems with anything on the site please contact us by email at info@eastpenntrucks.com .  We are not responsible for typographical errors.

If you have any questions regarding any of the above terms please email us at info@eastpenntrucks.com
 

Phone: 610-694-9234
Toll Free 800-432-5446
Fax: 610-691-0239
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